IT
Anywhere Support Services
IT
Anywhere Support is a remote service and maintenance program that keeps
your PC tools running at peak operating efficiency.
We perform device management, scheduled
maintenance and system optimization to ensure that your PC is allowing
you to get your job done on time and with as little frustration as
possible.
IT
Anywhere is
designed for small and medium sized businesses with limited IT staff,
as well as large businesses with remote users. Keeping
business tools running at peak efficiency improves the productivity of
your workers as well as lowers the frustration to management and
co-workers.
System
performance on PC’s declines over time. IT Anywhere works to keep your computer running at the
same speed and capability as it did the first day it came out of the
box.
IT
Anywhere provides the following services:
Asset
Management
- Know
what computer assets you have and where you have them.
-
Know
what programs are on your systems and auto-remove unauthorized programs.
- Manage
your Windows licensing and make sure you’re always in compliance.
- See your
hard drive space, RAM, processors and know when to upgrade or replace.
- Enforce
a corporate computer policy even to remote users.
- Push new
programs and updates out to users without ever touching the device.
Maintenance
Support
- Defragment
your hard drive on a scheduled basis.
- Manage
the installation of Microsoft patches and updates.
- Manage
the push of virus protection to all uses, including remote computers.
- Run
spy-ware cleanup and testing tools.
- Clean’s
up spam, unused, unneeded and deleted files on your computer.
- Create
computer settings that optimize system performance for the user.
Help
Desk Services
- Initial
triage and multi-tier escalation for any computer problem or issue.
-
Remote
Co-Session User Support
- Expert
user assistance on all core Microsoft products; Office, Outlook, Word,
Excel, Power Point, Publisher, Visio, and Access.
- Application
assistance for custom client applications offered where required.
Device
Repair Protection
- Low
cost, labor only, device based extended warranty that stabilizes an
organizations repair cost and minimizes the impact to production and
user productivity.
- Overnight
replacement of laptops, computer base units, or monitors,
pre-configured with your user’s information to anywhere in the
country.
Remote
Backup Service
- This protects both the user and the company from data
loss due to a failure of components of the system.
- Full
backup of specified files is done initially and then on a scheduled
basis incremental changes are continually backed up to our secure
server.
- Backup
can be performed anywhere an internet connection is available.
Great for laptop users!
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