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CarePlus is a comprehensive customer service training program specially designed by Tellink to service the unique needs of Healthcare Clinics and their patients. Tellink’s extensive experience working with all levels of customer service in the Community Healthcare industry has provided us with in depth knowledge of the challenges faced by employees and patients. CarePlus was created in response to our customers’ request to help them improve employees’ ability to interact directly with clinic patients. Tellink’s client base for CarePlus in the State of Washington includes all clinics operated by Sea Mar Community Health Centers and International Community Health Services.
CarePlus Essentials
CarePlus Essentials is a multiphase approach that begins with the gathering of materials and information to create a customized curriculum and class outline for customer relationship training. Based on the class outline, a presentation will be created that includes collateral material for all attendees.
Components of CarePlus Essentials Customer Relationship Training includes:
- Body Language & Voice
- Angry Customers & Resolving Conflict
- Telephone Etiquette & Call Handling
- Creating Positive Experiences
- Multitasking
- Testing
CarePlus Analysis
CarePlus Analysis is a more comprehensive approach to customer relationship training. It will include all the components of CarePlus Essentials; which includes interviewing managers and customizing a program that fits the needs of the clinic. CarePlus Analysis looks deeper into the environment in which employees interact with customers and the nature of those interactions. We look at your business processes and how they can be improved to better satisfy your customers.
Components of CarePlus Analysis Customer Relationship Training includes:
- Body Language & Voice
- Angry Customers & Resolving Conflict
- Telephone Etiquette & Call Handling
- Multitasking
- Testing
- Creating Positive Experiences
- Identifying Customer Needs
- Personality Styles
- Listening Skills
- Attitude & Professionalism
CarePlus Program
The CarePlus Program is a customer relationship management system that will be adopted by your entire organization. CarePlus is the final word in what is expected in customer service. It includes all the elements of CarePlus Essentials and Analysis but will also be able to train your trainer and be handed over to your HR or customer service staff to facilitate to your organization into the future. It includes a system of ongoing measurements and rewards based on analysis of customer satisfaction. The CarePlus Program is more than a training program; it is the company philosophy for customer satisfaction.
Components of CarePlus Program Customer Relationship Training includes:
- Body Language & Voice
- Angry Customers & Resolving Conflict
- Telephone Etiquette & Call Handling
- Multitasking
- Testing
- Creating Positive Experiences
- Identifying Customer Needs
- Personality Styles
- Listening Skills
- Attitude & Professionalism
- Financial Impact of Quality Customer Relationships
- Training the Trainer
- Follow up Testing
- Measurements & Rewards
- Analyze Customer Satisfaction
- New Employee Training
- Personality Styles
- Listening Skills
- Attitude & Professionalism
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